Management and collection of debts is an essential part of many companies and organizations. Debt collectors are trained professionals that keep track of overdue accounts and carry out a variety of tasks to collect payments.
What does a debt collector do?
A tough brand of professional, debt collectors are responsible for locating and contact customers of overdue accounts. They usually initiate contact by letter, telephone, or sometimes email. They often review credit contracts and sales and service terms with the customer in explaining their delinquent account. They also try to understand why there is a delay or stop in payments. Some debt collectors provide advice to customers on how to resolve their debts. Once a customer agrees to payment terms, debt collectors record the agreement and follow up to verify payment was made. If customers refuse to pay debt collectors prepare reports and initiate disconnection of service, repossession proceedings, and legal action. Debt collectors check with telephone companies, the post office, credit bureaus, and even former neighbors to find customers who move without leaving a forwarding address. Some debt collectors work directly for many different companies such as banks, department stores, and hospitals. Others work for third-party collection agencies.
What kind of training does a debt collector need?
Debt collectors need at least a high school diploma. Many employers prefer applicants with some college training and customer service experience. Most employers provide on the job training to new debt collectors. Some provide classroom instruction on many topics such as computer software, negotiation skills, and telephone techniques. Some debt collectors earn certification from a variety of organization such as the International Association of Professional Debt Arbitrators. Some states require debt collectors to be licensed.
What are the prospects for a career as a debt collector?
Employment of debt collectors is expected to grow much faster than average for all professions, increasing 23% through 2016 (1). A greater emphasis on collecting unpaid debts and an increasing amount of companies lending money will drive job growth.
Job prospects should be favorable especially for debt collectors with extensive experience. There will be many job openings from the need to replace debt collectors that retire, transfer, or leave the field for other reasons.
How much do debt collectors make?
As of this year, debt collectors with less than 1 year experience earn average hourly rates between $9.96 and $12.21. Those with 1 to 4 years experience earn average hourly rates between $10.64 and $14.12 (2).
For anyone considering how to become a debt collector, it is important to also think about what is actually involved and what it takes. A career as a debt collector is an excellent choice for people with an interest in resolving outstanding debt for a variety of companies and organizations. Debt Collectors are similar to Security Officers and Armored Car Guards in that their job can be very emotionally trying and occasionally involves some hostile situations. Debt collectors must have excellent oral communication and interpersonal skills because they deal with a variety of customers on a daily basis. Good judgment, patience, motivation, and assertiveness are essential characteristics. Debt collectors must be able to handle stressful financial situations and be able to make quick decisions.
Becoming a Debt Collector Requires Training, Start Today
Are you serious about becoming a Debt Collector? Then you need to get the required skills and training to do it! To start your new career, first you must decide what school you want to enroll in, so you need to gather info about potential schools. Use the College Mouse Degree Search tool to find the right course and college for you, and get started towards your new dream job today! If you want more personalized assistance, call (888) 389-7996 TOLL FREE to speak with a college advisor, who will help you find the best college for you. After you sign up for your course, make sure you fill out and submit the FAFSA so you can take advantage of any financial aid currently available to you!